Ask Mark: Is it time for hospitality to let go of our tailor-made obsession?

A lot has changed since I switched from Hospitality to Tech, as described in my previous blog. I realized what an email addict I had become. In my previous role as Commercial Director, I received between 100-200 emails a day. Although this sounds like a burden, it always felt quite normal, and it was just the way things were. But having back2back meetings most days, this meant my mailbox was always a job to be done during my weekends or evenings.